Product Support Agent-2777

Job Locations US-CA-San Diego
Job ID


Under minimal supervision, assist customers with data content issues in electronic products produced by Mitchell1. To ensure customer’s problem is resolved and documented or forwarded appropriately.


  • To respond to customers politely and attentively and to maintain a professional, helpful attitude at all times.
  • To provide immediate determination of customer needs. To resolve or route call appropriately.
  • Document all inquiries received, via telephone, email or correspondence.
  • Assist customers with product content questions.
  • Accurately update and maintain the incidents in the tracking software package.
  • Follow procedures set in the product content support job guidelines.
  • Time on the telephone taking incoming calls, making outbound calls or waiting for incoming calls should comprise of 60 to 70 percent of the time staffed per day.
  • Perform other duties as assigned.


  • High School diploma or equivalent is required. Some College a plus
  • Experience in high-volume customer service center in fast paced environment with emphasis on incoming telephone contact is preferred.
  • Automotive knowledge required.
  • Heavy Duty Truck knowledge a plus.
  • Must possess strong verbal and written communication skills, and have a professional demeanor.
  • Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure.
  • Minimum 1 year experience working with PC based applications.
  • Punctuality and good attendance are required.
  • ASE certifications preferred.
  • Must be able to perform under pressure

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.


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