Job Locations US-WI-Kenosha
Job ID



This role is responsible for driving program management process improvement efforts critical to driving growth, improving root/cause/corrective action processes and operational excellence initiatives.  A key responsibility will be to drive global, strategic, results driven by the implementation of methodologies to support the development of a world-class operation.  This role will require the individual to lead and or to facilitate management of the programs assigned.  Monitoring (qualitatively and quantitatively) and reporting on performance of implemented activities.



  • Responsible for the development, maintenance, and enhancement of standards and procedures within the program assigned, particularly for order processing, fulfillment and supply chain management.
  • Assures the viability, functionality, and effectiveness of essential tools, specialty tools, equipment, OEM dealer’s distributions and programs, warranty, etc.
  • Consults and leads with other functions, client and operations management in the area of quality control, delivery and development/set-up of new or current programs.
  • Provides comprehensive consulting to client. Management regarding implementation issues, reporting, data collection and metrics per needs of the customer.
  • Works closely with procurement and distribution for inventory management and reorder points for appropriate levels.
  • Reviews proposals in support of business development activities.
  • Acts as the Project or Program Manager for projects as assigned; communicate status of development activities to appropriate parties.
  • Facilitates effective teamwork among project teams. Interface between other departments (Marketing, product management, sales, procurement, distribution, operations, and finance).
  • Recognizes and resolves process conflicts when possible, and escalate key issues requiring decisions or approval as they occur.  Troubleshoot issues with orders, invoices, inventory, etc.
  • Prepares budgets for human resources, expenses and capital equipment.
  • Responsible for the implementation and maintenance of ISO9000.
  • Responsible of leading RCI efforts towards the improvement of programs assigned.
  • Responsible of monitoring customer concerns, implementation of corrective and preventive actions for quality related issues.
  • Acts as a mentor and leader to call center, warehouse and procurement.
  • Operate in accordance to the company safety guidelines.
  • Responsible for the maintenance of Sarbanes Oxley compliancy for assigned work.




  • Bachelor’s Degree preferred.
  • 5-7 years relevant work experience.
  • Experience with Excel, Word and Outlook a must. Knowledge using Baan, LN (ERP), Power Point, WebEx Software and a plus.
  • Ability to communicate (orally and in writing) in a professional manner when dealing with employees, vendors, customers and company contacts.

Key Competencies

  • Requires strong analytical and decision-making skills.
  • Strong consultative, communication, and management skills required. 
  • Proven ability to work effectively with various departments and management.
  • Ability to direct and handle multiple projects and tasks.
  • In-depth knowledge of company's procedures and objectives.
  • Excellent organizational and administrative skills required.
  • Familiarity with basic accounting principles.
  • Attention to detail and quality.
  • Problem Solving
  • Customer Focus
  • Functional / Technical Skills
  • Process Management
  • Understanding of program management, operations, distribution, delivery performance and quality management system.
  • Understanding of root cause analysis, lean tools, procurement and supply chain management.
  • Familiarity with Sarbanes Oxley.


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