Position Summary: Conduct phone audits of customer accounts within open and “at-risk” routes to validate compliance of qualified transactions and contract conditions while verifying account/customer information. Complete compliance tasks requiring independent judgment in a high volume and fast-paced environment. Dedicated to the monitoring of verifiable data within the customer portfolio and providing service in a quality manner for credit reporting purposes.

Major Responsibilities:

• Provide exceptional customer service while conducting phone audits to obtain and verify account/customer information
• Report comprehensive preliminary audit results in a timely and accurate manner per policy and guidelines
• Provide support for various audit and compliance activity related to the customer accounts
• Monitor for compliance as it relates to the Franchisee Service Agreement
• Monitor for compliance as it relates to the Credit Sale Contract
• Monitor for compliance as it relates to the Credit Application
• Supporting the department as needed on special projects

Requirements:

• 2-3 years of relevant work experience
• Ability to handle a high call volume while maintaining quality in work
• Demonstrate effective communication by listening attentively, speaking in a calm and positive tone, and conveying written communication that is professional, clear, and free from errors
• Demonstrate excellent organizational and time management skills
• Excellent computer skills and proficient at using Microsoft Office (Microsoft Excel and Word)

Characteristics:

• Conscientious and detail oriented, while maintaining an appropriate speed of processing in a quality manner
• Individual must be approachable, proactive, efficient, adaptive, flexible, reliable, and possess a strong work ethic
• Individual must maintain a positive attitude with the ability and willingness to function in a team environment
• Receptive to audit and coaching reviews
• Self-starting problem solver with the ability to identify issues and trends to bring them to management’s attention

Other Preferred Qualifications:

• Associate in Applied Science in Business Management or Communication Degree
• Second language proficiency in French and/or Spanish

Working Environment: Normal working hours in an office environment with periodic overtime. Snap-on is an Equal Opportunity Employer.