To use effective collection techniques in maintaining an acceptable turnover of Accounts Receivable. Systematic follow up of accounts and notations of results to insure maximum benefit from collection activities.

• To call on past due invoices as assigned by the Lead Collection Specialist/Manager. Minimum 60 quality calls per day.
• Interface with all divisions necessary to resolve customer issue/concerns to insure expeditious payment.
• Document all response and action taken regarding the customer.
• Place problem accounts on credit hold with notation in customer notepad and notifying the appropriate sales representative.
• Request credit/debit memos when necessary.
• Prepare collection correspondence.
• Prepare assigned collection reports as required.
• Support Supervisor with developing collection strategies.
• Complete knowledge and understanding of A/R system functions.
• Perform detailed follow up with customers as required.
• Clerical/Administrative tasks as required within the department
• Perform other duties as assigned by management

High School diploma or equivalent. 

Minimum three years collection experience. 

Skilled communicator verbal and written. 

Ability to reconcile accounts, proficient with problem identification, evaluation, and resolution. 

Strong computer skills, have Excel & Outlook skills sufficient to carry out vital functions of the department.

Ability to communicate effectively and interact with all divisions.