Challenger Lifts, Inc., a division of Snap-on is seeking a candidate to provide optimum customer support to Managed Care Programs, service centers and regional sales managers.  Maintain customer relationship by responding to inquires in a timely manner. Dispatch Managed Care Program Service calls in a timely manner. Ensure pricing accuracy of invoices based on Managed Care Program guidelines. Support Managed Care Programs as required in accordance with company charter policies and objectives. This starts out at $22 an hour and benefits start day one.

• Dispatch service requests to proper Service Provider in a timely manner after received from Managed Care Customer.

• Respond to customer inquiries via telephone, fax and email in a timely and professional manner.

• Prepare Managed Care customer invoices in a timely manner, Audit Inspection / Service invoices for accuracy of information in preparation to process service provider payment. Obtain Team Leader’s approval for price change authorization, terms or changes to standard freight/install policy.

• Make sure service providers are paid for services in a timely manner

• Monitor Service dispatches that they are being performed in a timely manner.

• Prepare work quotations as necessary per Managed Care Program Requirements

• Scan Service Dispatch work orders, service provider invoices and all supporting documentation into Electronic filing system.

• Perform Order Entry functions in LN as necessary to support Managed Care Program accounts

• Support inside Sales and Regional Sales Managers as required.

• Provide back up for Managed Care Program associates during absences.

• Assist Team Leader / Customer Service Manager as required on special projects.

• Review Repair Reports received for compliance with Customer Program Guidelines.

• Minimum High School education.

• Two (2) years Customer service to include phone experience.

• Familiarization of Microsoft Office, Excel and Access software.

• Excellent organizational skills with ability to prioritize and manage time effectively. Must be multi-task oriented.

• Excellent written and oral communication skills with ability and experience in communicating with all levels of Management.

• Able to work in high-stress, fast-paced environment.
  
  
• Strong interpersonal skills in a team environment.

• Good attendance record.

• Work flexible hours (i.e. overtime as required).

• Must align with Snap-on mission statement

• Must wear required Personal Protective Equipment (PPE) which includes; Hi-Vis Vest, Steel Toe Shoes, Safety Glasses or Prescription Safety Glasses (If Applicable), Gloves (If Applicable), and Ear Plugs (If Applicable).

• Must adhere to safety guidelines