Provide installation and technical support for the most complex Snap-on products including troubleshooting, documentation, and training for assigned product line(s) while serving as a dedicated onsite resource to key customer.   

• Provide implementation, customer training, troubleshooting, repair, and maintenance for Snap on Tool Control systems.  
• Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
• Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to the Client.
• Keep Customer informed of status of issues and initiatives.
• Document incoming support requests. Develop and maintain information databases as required and utilize data to prepare for service calls. 
• Coordinate service activities on assigned products.
• Drive continuous improvement activities at customer site.
• Act as a resource for others as needed.
• Keep abreast of changing industry standards and emerging technology.
• Participate in special projects as needed.
• Follow all company policies and procedures and comply with all local site-specific customer requirements.
• Perform all other duties as assigned by management.

• Bachelor’s degree in an IT related field with 5 years of IT work experience.
• 2 - 5 years of field service or technical support experience
• Basic mechanical ability and basic equipment repair skills
• Strong problem-solving skills with the ability to work independently.
• Must be able to self-assign tasks and complete them in a timely manner.
• Customer focused.
• Ability to learn a broad range of products across multiple product lines.
• Computer skills: Proficiency with Windows operating systems, as well as Office 365, and experience in using Service Ticket systems.
• Ability to diagnose and resolve PC related issues.
• Knowledge of Computer Networks and Enterprise IT Technologies.
• Excellent communication skills – both verbal and written, including technical writing skills
• Presentation skills with prior training experience
• Demonstrated organizational skills, leadership ability, time management, and project coordination capabilities.
• Demonstrated ability to work cross-functionally.
• Occasional overnight domestic travel to training facilities will be required (up to 10%)
• Must be able to pass background checks to gain access to military and government facilities.
• Must be a US Citizen.