Challenger Lifts, Inc., a division of Snap-on is seeking a candidate to maintain customer relationship by responding to inquires in a timely manner and ensure pricing accuracy of purchase orders and order processing. Prepare RMA and credit memo requests.  Support customer service department as required in accordance with company charter policies and objectives.   

• Auditing of purchase orders for accuracy of information in preparation of data entry.  Includes customer account number, regional sales code, standard pricing, ship date, ship via.  Obtain management approval for price change authorization, terms or changes to standard freight/install policy.

• Enter purchase order data in order to generate order acknowledgement, ensuring all orders are entered by end of business hours each day..

• Monitor orders, back orders, expedite and prioritize orders for equipment and accessories.

• Scan PO’s and order acknowledgement into Electronic filing system.

• Process credit memos and re-bills necessary

• Provide back up for Customer Service techs during absences.

• Assist Customer Service Manager as required on special projects.

• Other duties as assigned.

• High school diploma or equivalent.

• Twelve (12) months data entry experience preferred .

• Familiarization of Microsoft Office, Excel and Access software.

• Excellent organizational skills with ability to prioritize and manage time effectively. Must be multi-task oriented.

• Strong interpersonal skills in a team environment.

• Able to work in high-stress, fast-paced environment.
  
  
• Strong interpersonal skills in a team environment.

• Good attendance record.

• Good problem solving skills

• Work flexible hours (i.e. overtime as required).

• Must align with the Snap-on mission statement

• Must wear required Personal Protective Equipment (PPE) which includes; Hi-Vis Vest, Steel Toe Shoes, Safety Glasses or Prescription Safety Glasses (If Applicable), Gloves (If Applicable), and Ear Plugs (If Applicable).

• Must adhere to safety guidelines