Product Manager – Build-A-Bay and Parts Room Solutions

(Full-Time | Travel up to 80%)

About the Role

Snap-on is seeking a highly skilled, motivated Product Manager to support and grow our Build-A-Bay (BAB) and Parts Room product lines. In this role, you will combine market insight, product expertise, and strong collaboration skills to support sales, guide product development, and ensure exceptional customer experiences. You will work cross-functionally with engineering, manufacturing, suppliers, installers, and the sales field to maintain a competitive product line and deliver high-quality solutions.

This position is ideal for a detail-oriented problem solver who excels in a matrix environment, thrives on collaboration, and enjoys supporting both technical and customer-facing activities.

Key Responsibilities

Market Analysis & Product Strategy

• Develop and maintain comprehensive market analyses for the U.S. stationary storage and parts-room market, identifying customer segments, competitive offerings, and product positioning opportunities.
• Provide strategic recommendations based on industry trends, customer needs, and product performance.
• Partner with field sales to identify new product opportunities and evaluate feasibility, cost, and expected demand.
• Contribute to product development initiatives to strengthen competitive advantage.

Supplier & Product Management

• Partner with Snap-on manufacturing (Algona) and third-party BAB suppliers to obtain quotes, pricing, and product information.
• Negotiate pricing and terms and make informed decisions on the acceptance of quotes based on company standards.
• Maintain strong working relationships with Snap-on Tool Storage Product Managers and engineers to stay current on product updates and enhancements.
• Recommend improvements related to product quality, cost, and installation efficiency.
• Manage and maintain accurate part numbers, including new, superseded, or discontinued items, in LN and Salesforce.

Sales Support & Technical Guidance

• Assist the sales team by preparing quotes, reviewing drawings, and recommending design adjustments that enhance customer solutions.
• Maintain up-to-date quoting tools, product manuals, and configurators for field representatives and the BAB team.
• Deliver quarterly product training to the sales organization to improve competence and confidence in product offerings.
• Share ongoing product updates and technical information with both internal teams and the sales field.

Design, Engineering & CAD Oversight

• Provide expert consultation on BAB and Parts-Room design best practices.
• Review CAD drawings for accuracy and ensure alignment with specifications and feasibility requirements.
• Interpret blueprints and evaluate design feasibility based on space, scope, and customer needs.
• Attend client meetings as needed to support design discussions and provide technical clarity.

Process & Project Oversight

• Prepare margin analyses for all sold projects to ensure profitability and strategic alignment.
• Ensure all processes, documentation, and financial transactions comply with Sarbanes-Oxley (SOX) guidelines.
• Support order tracking as needed, providing backup to the BAB program specialist.
• Participate in Snap-on’s Value-Added Creation Process and RCI initiatives to improve customer experience and operational efficiency.

Installer & Warranty Management

• Oversee BAB installers to ensure adherence to established installation standards and procedures.
• Support evaluation, onboarding, and training of new installers; maintain relationships with legacy installers to reinforce best practices.
• Troubleshoot and resolve installation challenges as they arise.
• Evaluate warranty claims, verify validity, and ensure appropriate resolution.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 5–7 years of related industry experience.
• Minimum of two years of sales management experience with direct reports in the automotive service industry.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with AutoCAD or similar design software is a plus.
• Ability to build and maintain strong internal and external relationships.
• Strong professionalism with the ability to manage confidential information.
• Excellent written and verbal communication skills.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.
• Demonstrated success working in a matrix organization with minimal supervision.
• Must be willing and able to travel up to 80% to meet business objectives.

Why Join Snap-on?

Snap-on is a recognized leader in innovation, quality, and customer satisfaction. You’ll join a collaborative culture that values expertise, professional growth, and creating exceptional customer experiences. Your work will directly contribute to the evolution and long-term success of our BAB product line.