Snap-on

Independent Service Technician-Birmingham

US-AL-Birmingham 
Job ID
2017-6202

Overview

 

 
The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for Independent Service Contractor servicing the Birmingham, AL area. 
 
The Independent Service Technician (IST) is responsible for overall service call completion within territory. The IST is also responsible for assisting in problem solving, equipment installation and repair. Additional responsibilities are below. Serviceable equipment includes:
 

-Wheel Aligners                                                                    

-Wheel Balancers

-Tire Changers

-Alignment Lifts

-Automotive/ General Purpose Lifts

-Specialty Lifts

-Brake Lathes

-Collision Repair Equipment

 
 The IST is paid an hourly labor rate plus mileage on all service calls.
KEY TASKS

Ability to follow Snap-on’s Safety priorities and maintain a safe working environment, through awareness and focus

Ability to further expand the use of Rapid Continuous Improvement in the day to day activates of the job, to help increase organizational capacity.

Repairs, maintains and installs equipment in assigned territory. Follows clearly established standards for repair protocol, response times prioritization and customer communications.

Ability to resolve customer problems and ensure customer satisfaction.

Sell contracts, updates/upgrades and parts in assigned territory.

Manage customers equipment needs during and after warranty periods.

Makes cold calls to pursue the sale of service and developed sales leads.

Schedules regular site visits with customers in order to provide timely accurate equipment service.

Assists with collection of outstanding receivables.

Administrative duties such as onsite signatures form customers, inventory management, and fleet management.

Collaboration with Snap-on Equipment Sales Force.
REQUIREMENTS

Associates Degree in a technical field OR military training OR equivalent with 1-5 years of experience.

Basic knowledge of pneumatics and strong mechanical skills.

Computer literacy on Microsoft office products. And knowledge of PC hardware repair.

Basic knowledge of under car automotive operations.

Ability to lift 75 lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting and sitting while driving are required.

Strong communication skills. Ability to work with customers on a direct basis.

Must possess a valid driver’s license.

Must possess the ability to work from home and is a self starter.

EEO/MFDV

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