Program Manager

Job Locations US-TX-Plano
Job ID



This position is the primary client contact for the OEM based Approved Dealer Equipment Program and provides customer support for corporate and dealer related escalation issues. This position also has lesser responsibilities managing client technical repair information and e-commerce website content



Duties and Responsibilities

  • Primary client contact for all needs associated with OEM equipment program.
  • Be the “gate keeper” between equipment suppliers and the OEM client. Validate vehicle service equipment based on client feedback and current market needs to add relevant equipment to the program.
  • Assess and manage customer related escalation issues and resolve with the client.
  • Assist with usability and validation of new automotive equipment products. Assess and provide supplier selection, product pricing and production timing.
  • Onboard new vendors and suppliers into the program.
  • Be the liaison with the web development team for new content and pricing and manage for timely completion of enhancements and fixes.
  • Be the administrator for the program including program financials, monthly reporting and presentation of program status to senior level management team.
  • Maintain OEM Approved Dealer Equipment database.
  • Identify business development opportunities to identify areas for account growth.
  • Maintain a professional and comfortable relationship with the customer to ensure the highest level of project achievement.
  • Other miscellaneous duties as assigned.


Job Qualifications


  • Bachelor’s degree in business or related field.
  • Previous OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is a must
  • One to three years related work experience in account management, program management and project management.
  • Working knowledge of Microsoft Windows, Word, Excel, Access, and Microsoft Project (or similar project tracking applications).
  • Solid written and oral communication skills.
  • Ability to present to senior management of Snap-on and customer, communicate with suppliers and different levels within the corporate customer
  • Ability to organize complex projects and work within a deadline driven environment.
  • High energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situations.
  • Ability to lead in a “matrix” environment and handle multiple concurrent assignments. Demonstrated ability to be proactive and lead cross-functional teams.
  • Willingness to travel.


Travel Requirements

Approximately 5% - 10% Travel required – Mostly related to trade shows and conferences.




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