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Audit Administrator

US-IL-Libertyville
Job ID
2017-6876

Overview

Position Summary: Conduct EC Audits of open and “at-risk” routes to validate compliance of contract terms and conditions while verifying account/customer information.

Responsibilities

Major Responsibilities:

  • Provide exceptional customer service while conducting phone audits to obtain and verify customer information
  • Monitor for compliance as it relates to the Franchisee Service Agreement
  • Monitor for compliance as it relates to the Credit Sale Contract
  • Monitor for compliance as it relates to the
  • Report comprehensive Audit results in a timely and accurate manner per policy and guidelines
  • Answer field and customer questions
  • Perform various other projects as needed and assigned

 

Qualifications

Requirements:

  • Demonstrate effective communication by listening attentively, speaking in a calm and confident tone, and conveying written communication that is clear and free from errors
  • Demonstrate excellent organizational skills
  • Handle a high call volume while maintaining quality
  • High school diploma earned plus 1-3 years of experience in a credit environment

Functional Expertise Through Experience and/or Education in:

  • Customer Service experience required
  • Read and understand the Franchisee Servicing Agreement
  • Read and understand the Credit Sale Contract
  • Read and understand the Application for Business Credit
  • Read and understand the Audit Guidelines
  • Read and understand the US Extended Credit Audit Policy

Characteristics:

  • Individual must be proactive, organized, adaptive, flexible, and possess an excellent work ethic
  • Individual must maintain a positive attitude with the ability to function in a team environment

Other Desirable Qualifications:

  • Senond language proficiency in French and/or Spanish

 

Effort: Normal working hours

 

Working Environment: Normal office environment

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