• Portfolio Specialist

    Job Locations US-IL-Libertyville
    Job ID
  • Overview

    Primary responsibilities will be to coordinate collections in the Subscription portfolio within the Specialty group. Position will be responsible for managing collections with customers, franchisees and field personnel. Other duties will include administering cancellations and coordinating customer service needs with franchisees and Snap-on Diagnostics. Focus will be on achievement of corporate delinquency and loss goals.


    Major Responsibilities:

    • Coordinate collection efforts and product return with Field
    • Debtor direct collections
    • Work within bankruptcy regulations to facilitate the return of Snap-on products
    • Evaluate product appraisals
    • Extensive phone contact collecting on active delinquent accounts
    • Report and recommend solutions on major issues
    • Achieve assigned delinquency/loss/recovery goals and metrics
    • Answer field and customer questions
    • Resolve credit/payment problems
    • Develop strong business relationships with sales management team
    • Educate field sales personnel on program features and benefits
    • Assist with delinquency/loss/recovery reporting and tracking
    • Work within other portfolios and projects as assigned by Director of Specialty Portfolios



    • BS or BA degree or equivalent professional experience
    • 1-3+ years of directly related experience

    Business understanding and demonstrated skills and knowledge in: 

    • Credit and collections
    • Financial analysis
    • Credit laws and regulations
    • Reporting requirements
    • Communications – verbal and written
    • Computer applications
    • Skip Tracing
    • Negotiation


    • Approachable and responsive
    • Proactive, Organized, Flexible
    • Excellent work ethic
    • Team player
    • Goal oriented


    Effort: Normal work hours

    Working Environment: Normal office environment

    Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran


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