Provide technical assistance to SBS internal associates globally. Answer questions or resolve computer problems for clients via telephone or email. Identifies root cause of problems, troubleshoots and provides advice to assist users. Coordinates with other IS areas globally to resolve problems if necessary. May provide assistance concerning the use of deskside tools including hardware, software, printing, hardware/software installation, electronic mail, operating systems, network issues, Web support, telecom, and general technical troubleshooting. Perform deskside support duties including installation, maintenance, testing, of personal computers, printers, faxes, and other deskside technology oriented infrastructure as assigned. Troubleshoots problems and takes corrective action through internal staff or vendors. Work with Infrastructure Services global team to resolve complex desktop, network, and WWW technical problems. Perform computer operator duties that include monitoring backups, performing enterprise backup restores, running miscellaneous reports, and code and/or content updates for commercial or internal Web sites. Perform Tier 1 troubleshooting of all backup failures. Monitor Web site functionality, troubleshoot and respond accordingly to performance degradation and site outages. Provide daily quality assurance and diagnostic support for the Web infrastructure at internal and commercial hosting sites. Create and manage network logon, email, Oracle business application and FTP accounts. Assign responsibilities and manage purchasing approval hierarchy within the Oracle business application. Manage and notify all SBS global clients of infrastructure outages including internal and commercial hosting sites. Receives minimal daily supervision and works independently to a large extent.