• Customer Service Representative - Finance

    Job Locations US-IL-Crystal Lake
    Job ID
  • Overview

    Snap-on Industrial is seeking a candidate who is skilled in providing great customer service to join our team. This position will perform account/payment reconciliation and communicate with internal and external customers regarding payment remittances and any other cash remittance functions. Must have prior accounting experience within a mid-sized to large corporation.


    • Analyze incoming payments, perform account/payment reconciliation
    • Communicate with internal and external customers by phone and e-mail regarding payment amounts
    • Diffuse and resolve challenging customer service situations
    • Establish strong business relationships
    • Identify, document and recommend accounts requiring external collection efforts and bad debt or financial exposure
    • Review, prepare, analyze and document accounts, transactions and other ad hoc report
    • Meet accounting targets as defined by finance department
    • Follow established procedures and protocols
    • Document daily activities


    • Minimum 1- 3 years of related accounting experience in a mid-sized to large corporation
    • High school diploma or equivalent; an associate’s degree in accounting is a plus
    • Proficient with Microsoft Suite software including strong excel skills
    • Customer service oriented with strong interpersonal skills
    • Ability to work in a fast paced environment, quickly transitioning from one account to the next
    • Must have the ability to remain calm under pressure in order to promote good customer relations both within and outside the company
    • Excellent written and verbal communication
    • Great attention to detail and analysis skills
    • A strong team player and emphasis on customer service
    • Willingness to flex as the position evolves and/or needs of the department change
    • Ability to work overtime, as assigned

    Snap-on offers a competitive compensation package and a complete benefits package which includes: medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, tuition reimbursement, a legal services plan, an employee stock purchase plan, a discount on Snap-on products, and more.


    Snap-on welcomes all qualified candidates to apply. Local candidates are encouraged to apply, as we are not offering relocation at this time.


    Snap-on is a drug free work environment and an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.




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