Snap-on

  • Recovery Specialist

    Job Locations US-IL-Libertyville
    Job ID
    2018-7765
  • Overview

    Position Summary: Recovery Specialist are responsible for notifying customers of their defaulted accounts primarily through telephone in order to resolve their financial obligation utilizing various collection methods.

     

    Responsibilities

    Major Responsibilities:

    • Achieve monthly goals while adhering to appropriate regulations
    • Make outbound calls and handle inbound calls to collect on defaulted accounts aligned within the Snap-on business model.
    • Call to negotiate repayment or take alternative account resolutions with customers
    • Record and update account activity including the customers demographics, financial status and collection efforts associated with resolving the account
    • Perform various administrative functions
    • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts
    • Maintain professionalism with Snap-on customers, employees and franchisee’s at all times

    Qualifications

    Qualifications:

    • Prefer four year degree with as little as no experience but High School Diploma or equivalent G.E.D. required with at least two years of recent call center, collections, customer service or sales experience
    • Strong analytical, problem solving, communication, organizational and time management skills are required
    • Well-developed follow through and sense of urgency is a MUST!
    • Ability to effectively use Microsoft Office products and other computer software
    • Ability to work 8 a.m. – 5p.m. four days/week and 11 a.m. – 8 p.m. one day/week

    The following characteristics:

    • Goal driven
    • Strong work ethic
    • Flexible
    • Ethical
    • Detail oriented
    • Self-motivated
    • Conscientious
    • Articulate
    • Punctual

    Why work at Snap-on Credit:

    • Monthly bonus incentives
    • Yearly bonus incentives
    • Pension and 401k package with match
    • Other benefits include medical, dental and vision insurance
    • No weekends 

     

    Working Environment: Normal office environment

    Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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