Responsible for contacting new accounts within the first month, in order to ensure a seamless transition to M1 products and solidifying new business sales. Ensure customer is aware and able to use all the functionality of our products. Provide critical support to new customers in order to prevent cancellations during the first 30 days of subscription. Actively work on retaining new business sales, and work to save any customer who is requesting to cancel during their opt out period. Utilize patience, conflict resolution, and problem solving skills to provide world class service and support to our new customers.