Snap-on

  • Temporary, Part Time Associate Service Support Specialist

    Job Locations US-WI-Kenosha
    Job ID
    2018-8019
  • Overview

    Snap-on Incorporated is seeking a Temporary, Part Time, Associate Service Support Specialist in its I/T Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical and customer support for end users on several applications. This position is in a technical call center.

     

    This resource will handle support calls that come directly from employees of Snap-on. They will resolve Level 1 support issues, resolve application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.

    Qualifications

    Skills/Experience required: This person must have

    • the ability to install and trouble shoot network wireless cards from multiple vendors
    • the ability to understand software firewalls and configuration
    • excellent communication, organization and documentation skills
    • the ability to understand call queues and escalations
    • knowledge of web technologies
    • the ability to troubleshoot moderate PC problems
    • the basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPc
    • a flexible work schedule (coverage ranging between 7amCST - 9pmCST with ability to rotate late shift)
    • knowledge in MS Office applications, Windows 7/10 and IE experience

    Hours for this position are Monday thru Friday 7AM – 1PM with additional shifts available as needed.

     

    Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran 

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